Title:  Manager, Contract Operations

Date:  Mar 31, 2024
Location:  Sun - Princeton - Corporate Office
Company:  Sun Pharmaceutical Industries, Inc (USA)

MANAGER CONTRACT OPERATIONS is responsible for contributing to achieving customer and organization satisfaction relevant to the development and maintenance of contracts (short and long term) for all customer types within all targeted business channels of the Sun US healthcare market. In addition, this position is responsible for assisting in the negotiation process, creating and developing contracts and contract templates for critical large and/or complex customers. This position is responsible for the contract redline process and serving as a liaison between Legal, internal key stakeholders and Sales functions. This position is the key stakeholder in the development of Commercial and vendor Contracts. Evaluates contracting opportunities by preparing contract risk assessment and preparation of legally approved contract documents. Works closely with account managers, pricing and contract analytics, finance, compliance and others to ensure offers are competitive, legally compliant, and strategically structured to create value for both the customer and Sun Pharma. The Manager of Contract Operations ensures contracts are structured to be consistent with brand strategy and supports the latest pull-through efforts. Assists Contract Administrator as needed to understand and operationalize agreements as appropriate.



  • Manages the contract portfolio within targeted business channels to ensure consistent creation and workflow of contract documents by coordinating with Legal, Sales, Finance, Marketing, and all other key stakeholders within the SUN US business as required.
  • Manages compliance for contracts within a targeted business channel, ensuring customers are meeting the requirements needed to maintain discounts provided on contract offerings;
  • Creates strategically sound contracts and provides contract solutions that will satisfy both customer and business needs.
  • Manages service agreements and any agreement that defines new drug therapies or services newly launched by Sun Pharma.
  • Provides management over Payer, Vendor agreements and SOWs;
  • Co-Leads alongside Account Directors and Brand teams, all cross functional efforts relating to commercial contracts for any RFP, BID and/or contract that may develop significant risk to the organization;
  • Manages internal ERF process for assigned accounts.
  • Provides strategic input and co-development of complex Sales Strategies and presentations with and for Key Decision Makers and Executive Leadership;
  • Provides ad hoc analysis and risk assessments to evaluate sales offers, execute on look back analysis’ and determine contract value and compliance;
  • Provides proactive insights and recommendations to Market Access Account Managers to deliver stronger value for the customer and Sun Pharma
  • Works with Contract Administration team to ensure pricing strategies/methodology can be operationalized within Sun Pharma’s revenue management system prior to executing agreements;
  • Works closely with Market Access Account Managers and Pricing and Contracts team to evaluate appropriate options and strategies for leveraging additional value creating opportunities
  • Provides direct customer-facing support for Market Access Account Managers with contract negotiations, including developing and presenting supporting information that enhances negotiation discussions.
  • Analyzes and monitors customer compliance and performance against contract terms and reports out to Market Access Account Managers Customer performance.
  • Manages customer performance in score-card form on regular basis



  • Bachelor’s degree in a related discipline.
  • MBA preferred but not required
  • 7+ year’s business experience preferably in Contracts, Pricing or Market Access including 4+ years of experience in contract generation and drafting.
  • Strong interpersonal / analytical/communication skills with ability to integrate information from multiple sources.
  • In-depth knowledge of working with complex and specialized contracts.
  • Ability to exercise initiative and independent judgment in the solution of work problems.
  • Ability to take information from Marketing and Sales and independently structure customer contracts to accommodate their requirements while maintaining administrative and financial responsibilities.
  • Experience in Specialty Pharma and biopharmaceutical market.
  • Understands the medical benefit healthcare design;
  • Understands Pharmacy benefit adjudication and formulary compliance;
  • Understands government markets