Server & OS Management India

Job Title:

Server & OS Management India (Wintel Manager)

Job Grade (refer to JE)

Manager/G10

Function:

Information Technology

Sub-function:

IT – Infrastructure 

Manager’s Job Label:

Wintel Lead

Skip Level Manager’s Label:

Global Head – DC/SNOC

Function Head Title:

GM

Location:

Mumbai

No. of Direct Reports (if any)

Operation Partner

Business Unit:

IT

Areas Of Responsibility

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Job Summary:

Experienced IT Infrastructure Lead responsible for managing day-to-day operations of the Wintel environment, including Servers, Virtualization platform, and associated technologies. This role involves collaborating with vendors and cross-functional teams to deliver BAU services and infrastructure projects, while ensuring secure, compliant, and efficient IT operations. Key responsibilities include solution design, technical governance, patch and compliance management, lifecycle planning, and audit readiness. The position also focuses on mentoring team members, driving root cause analysis and performance improvements, and ensuring readiness for technology migrations and hardware refreshes.

Key Deliverables & Responsibilities

Operational Excellence

• Manage the global Wintel operations (Windows & Linux, Virtualization, File Servers and related Ecosystem) in partnership with service provider.
• Lead 24x7 BAU activities, incident response, and escalations with hands-on technical depth.
• Govern patch compliance, performance optimization, and infrastructure hardening.
• Review, standardize, and drive continuous improvement of operational tasks and GSOPs.
• Design, Manage and Perform the DR for applications inline with Backup, Storage and Application teams.

Project Management & Technical Delivery

• Lead the technical execution of infrastructure projects, including OS upgrades, migrations, and platform transitions.
• Architect and implement infrastructure solutions for new business requirements.
• Drive initiatives for virtualization, automation, capacity planning, and legacy system upgrades.
• Ensure proper documentation and technical sign-off for infrastructure change implementations.
• Lead the technical governance of infrastructure changes, ensuring impact analysis, rollback plans, and CAB approvals.
• Manage annual IT infrastructure budgets including hardware refresh, AMC, licensing, and managed services costs.
  
  

Governance, Compliance & Audit

• Maintain compliance with internal controls, GxP, and InfoSec policies.
• Conduct periodic review of EOL/EOS platforms and define decommission strategies.
• Track and resolve audit findings, document evidences, and support RCA processes.

People & Stakeholder Management

• Mentor and develop Wintel L2/L3 team members and assess skill readiness in tower in line with service provider.
• Collaborate with application, security, and compliance teams for cross-functional initiatives.

Vendor & Partner Management

• Govern SLAs, KPIs, and deliverables of infrastructure service partners.
• Lead operational governance meetings with service provider and track performance metrics.
• Review contract alignment, invoicing accuracy, and resource utilization.

Financials, Inventory & Risk

• Govern asset lifecycle and Wintel server license compliance across environments.
• Maintain an up-to-date CMDB and ensure accuracy for DR/BCP planning.
• Highlight cost drivers, propose optimization opportunities, and assist in budget forecasting.

Innovation & Strategic Planning

• Identify infrastructure gaps and propose innovative solutions including automation.
• Drive modernization of Windows platforms and transition cloud environments which are supported.

Travel Estimate

10-12%

Job Scope

Internal Interactions (within the organization)

Yes

External Interactions (outside the organization)

Yes

Geographical Scope

Global

Financial Accountability (cost/revenue with exclusive authority)

NA

Job Requirements

Educational Qualification

Graduation

Specific Certification

Certification & Trainings on following technology domains:

• Microsoft Certified: Windows Server Administrator
• VMware VCP , Hyperconverged
• ITIL Foundation
• Scripting language VB, Bash or Powershell

Experience

10 to 12 years’ experience. 

Skill (Functional & Behavioural):

• 12+ Wintel Management
• 10+ VMware Virtualization
• Server hardware management.
• Windows servers & Linux server Management   
• Knowledge on Active Directory, ADFS and Knowledge of Azure AD is Plus
• License and SLA Tracking.
• Knowledge on Network Management
• Knowledge Cloud management
• People Management

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!