Order Management Analyst (Global Capability Centre - SCM)

Job Title:

Order Management Analyst 

Business Unit:

Global Capability Centre (NAM)

Location:

Mumbai (Remote working)

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

POSITION PURPOSE:

The Order Management Specialist is responsible for managing B2B customer orders from start to finish for Alchemee (previously The Proactiv Company).  This position is the key link in communicating with our Retailers for order, shipping, and inventory questions to ensure that every order is processed and delivered on time.  The ability to anticipate problems and plan accordingly are essential keys to success in this position.  This role will be focused on our Retail Partners (B2B), there will be no contact with consumers.  This role will provide support of open order management, claims, charge back mitigation and facilitation between Alchemee and our Third-Party Logistics partner. 

 YOUR TASKS AND RESPONSIBILITIES:

• Oversee customer orders through the business unit ERP system, input data into customer portals relating to order management and ensure all required information is up to date.

• Setup and maintain customer data in in ERP system.

• Manage ERP onboarding process for new customers. Track the progression of customer orders to meet shipment deadlines.
• Ensure the terms in the order are consistent with approved contracts or, if not, are appropriately referred with the organization.
• Generate required customer and departmental reports; responsible for meeting performance against Key Performance Indicators (order cycle time, highlighting of problematic order fulfilment facilities, etc.)
• Perform day to day e-commerce operations responsibilities including daily communication within cross-departmental and also external parties.
• Research and resolve chargebacks and implement SOPs to prevent future occurrences.
• Make recommendations on process improvements to drive and support continuous improvement within the areas of order management, claims, charge back mitigation and facilitation.
• Additional duties as assigned.

Job Requirements

Educational Qualification

Bachelor’s Degree Supply Chain Management, Procurement Management or business-related field, preferred. An equivalent combination of education and experience may be considered in lieu of Bachelor’s Degree

Experience

3+ years of customer service, logistics, supply chain, or other related experience, required.

• Previous experience with ERP and EDI systems, required
• Familiarity with vendor web portals (Amazon, etc.), preferred
• Knowledge of 3PL, EDI, WMS, TMS, preferred.
• Ability to work independently with an uncompromising level of detail, strong attention to follow-through, and the ability to prioritize and execute many tasks while meeting strict deadlines.
• Excellent organizational skills.
• Strong written and verbal communication skills; ability to build relationships with internal departments, agencies and external partners.
• Ability and willingness to learn new concepts, skills, and techniques.
• Ability to clearly communicate using different mediums.
• Ability to work with a sense of urgency.
• A “can do” approach to work and the satisfaction of customers’ requirements.
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.
• Ability to read and interpret documents including process, procedure, and vendor manuals.

This would be a remote working opportunity.

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job.  Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).