National CFA Operation Head

Job Title:

National CFA Operation Head

Business Unit:

Global Supply Chain

Job Grade

Location:

Sun House (Mumbai)

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Key responsibilities:

 CNF Operations

• Ensuring on-time dispatch, delivery and claim settlement.
• Ensuring timely data completeness pertaining to audit claims and KYC updates of stockists.
• CFA review of KPIs for the overall development & improvement of CFA operation.
• Understand the need of the distribution points like CNF agents or the depots after completing necessary analysis and assessments.

Managing Audits

• Closure of CQA audit observations and thereby ensuring proper quality compliance.
• Provide discount audit support to the audit team. Connecting with business for the audits which are conducted and ensure closure.
• Closure of GIA Audit and other CNFs audit which are done by third parties.

Finance

• Receivables management.
• Ensuring adherence to expense budgets.

Services to Field, Marketing & Stockists

• Capacity analysis of CNF operations.
• Geographical alignment of stockiest as per distance of distribution points.
• Ensure appointment of relevant stockists, assess performance of new stockists, assess locations to check for the need of new stockists.

Automation and Process Streamlining

• Ensure continuous improvement in the Pragati Portal for better services to field and stockists.
• Ensure creation of interface between company systems and external systems for smooth completion of processes.

External Stakeholder Management

• Manage trade association issues, market quality issues and regulatory matters.
• Monitor market quality complaints and ensure resolution.

Warehouse and Logistics Management

• Ensure GWP are followed across the warehouses while adhering to committed service levels
• Work towards future readiness of warehouses in line with increasing business volume while continuously upgrading warehousing infrastructure.
• Evaluate the existing network of transporters and optimize the same with an objective to improve availability and bringing in transparency.

SSD Process and Customer Service Management

• Drive improvements and digitization in the SSD process to mitigate concerns raised by stockists.
• Set up review mechanism and cadence for managing customer service management team

Work towards digitizing the SSD process and making it more user friendly

Travel Estimate

 Up to 30%

Job Requirements

Educational Qualification

Any graduate

Experience

Tenure:  20 to 25 years of experience

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job.  Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).