Title:  Director - Commercial Operations

Role:  Director, Sales Operations & Analytics, Commercial Operations

Job Summary:

Reporting to the Head of Commercial Operations, the Director of Sales Operations & Analytics leads a team focused on the strategic imperatives and tactical execution of Sales Force Effectiveness, Incentive Compensation & Insightful Reporting and Sales Analytics. This is a hybrid role based in Mumbai, India, requiring in-office presence three days per week.

Essential Job Functions:

·         

·         Sales Force Effectiveness

·         Sales Analytics and Incentive Compensation & Insightful Reporting

·         Brand Forecasting & Business Insights

·         Advanced Analytics & Reporting

·         Team Leadership & Offshore Management

·         Stakeholder Collaboration & Cross-Functional Partnership

Required Qualifications:

·         10+ years of experience in pharmaceutical commercial analytics, sales operations, or incentive compensation.

·         Proficiency in SQL, Excel, Alteryx, and Tableau (or similar BI tools).

·         Experience in pharma brand forecasting models and key commercial analytics techniques, Incentive Compensation (IC) plan design, administration, and ongoing IC health checks.

·         Strong knowledge of patient-level data analytics, including claims, hub, and specialty pharmacy datasets.

·         Knowledge of CRM systems (e.g., Veeva, Salesforce), sales operations and sample operations processes.

·         Strong documentation skills to ensure comprehensive IC tracking and audit readiness.

·         Proven ability to manage teams and coordinate analytics projects across stakeholders.

·         Bachelor’s or Master’s degree in Business, Data Science, Engineering, Statistics, or a related field.