Title:  Regional Customer Service Manager

YOUR TASKS AND RESPONISIBILITIES:

• Manage the transition to secondary sales-based billing process
• Monitor monthly orders, dispatches and ensure adherence to timeline
• Key account management: Segment customers and Set up a periodic customer engagement program for timely resolution of operational issues
• Devise and Track metrics for service levels from CFAs to Distributors
• Understand retail coverage and make recommendations on new distributor appointments
• Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments – Socialize best practices across the Customer Service team
• Proficient with data analytics to drive continuous improvements in the model
• Effective and firm communicator who is approachable

WHO YOU ARE:

• 10+ years of Hands-on Sales/Distribution Experience
• Qualification: Graduate (Any) and above
• Performer with clean track record and strong adherence to systems and processes
• Customer Service and Change Management.
• Collaborate and Influence in matrix organization to drive improvements
• Ability to work in ambiguous environment, identify critical issues and develop new solutions
• Analytical bent of mind
• Proven capabilities in building and managing high performance teams
• Open to at least 50% travel work

Location:  Lucknow/Patna