Regional Customer Service Manager

Job Title:

Regional Customer Service Manager

Business Unit:

Global Supply Chain

Job Grade :

Location :

 Chennai

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

Are You Ready to Create Your Own Sunshine?

As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Key responsibilities:

1. Manage the transition to secondary sales based billing process

 2. Monitor monthly orders, dispatches and ensure adherence to timeline

3. Key account management: Segment customers and set up a periodic customer engagement program for timely    resolution of operational issues

4. Devise and Track metrics for service levels from CFAs to Distributors

5. Understand retail coverage and make recommendations on new distributor appointments

6. Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments – Socialize   best practices across the Customer Service team

7. Proficient with data analytics to drive continuous improvements in the model

8. Effective and firm communicator who is approachable

Travel Estimate

As per requirement

Job Requirements

Educational Qualification

Undergraduate and above

Experience

Tenure: 10+ years of Hands on Sales/Distribution Experience

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job.  Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).