Title:  Bilingual Front Desk & Admin Assistant (Receptionist)

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Job purpose

This individual will be an extended member of the Customer Service Team function. They will work as the Receptionist for the Canada Commercial business office location in Mississauga. Working closely with the Customer Service Colleagues, PV reporting team and Canada commercial team regarding required activities.

The Receptionist Associate is the first interaction with our on-site guests. The successful candidate will be professional and courteous, responsible for maintaining the front lobby and greeting employees, guests and vendors to the Mississauga office. This individual will collaborate with internal cross-functional teams and external stakeholders to ensure accurate, timely, and high-quality execution on projects assigned- primarily by the customer service leader. A high level of organization, attention to detail, and adaptability is essential, along with the ability to manage multiple priorities in a dynamic environment while supporting team objectives and business goals. They will also be supporting the head of the Canada Innovative Medicine (IM) and Generics business with administrative responsibilities.

Duties and responsibilities

• Welcoming office guests to Sun office and registering them for an office visit. Contacting the Sun employee regarding visitor’s arrival. Able to converse in both English and French.
• Properly identify visitor, sign in process.
• Coordination of on-site meetings with customers and vendors, may include meal requests
• Working with courier services for deliveries and sending packages
• Answering and making phone calls as required within customer service protocol
• Handling office correspondence as required
• Maintaining inventory of office supplies, replenishing supplies when required
• Scheduling meetings/Calendar/administrative requirements/support for Canada IM Leader
• Maintaining the reception and common areas (coffee stations, meeting rooms)
• Training required for Adverse Event reporting, Customer Service system and data entry
• Performing various other clerical tasks as required
• The Receptionist as part of the customer service team may also handle customer complaints and other issues with reporting requirements.
• Rerouting requests to appropriate Commercial personnel
• Ability to work in the order entry and fulfilment system- Customer Service responsibility as required
• Able to work with catering for food orders to office and event planning as needed.

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day

Qualifications

• University or College Diploma/Degree is required
• 1+ years of pharmaceutical experience and/or 1+ years of Receptionist (Front Desk and Admin) experience is required
• Proficiency in the French and English language is required
• Proficiency in Microsoft office suite tools such as Excel, PowerPoint, and basic analytics platforms is required
• Proven project and time management skills
• Strong analytic skills, administrative and attention to detail
• Strong interpersonal and communication skills is required
• Ability to effectively work in teams, collaborate
• High degree of initiative and an ability to manage multiple priorities of significant scope in a fast-paced environment

Working conditions

Office based time 100 percent

Physical requirements

5 days onsite at Mississauga office

Direct reports

NA

This posting is for an existing vacancy.

The presently-anticipated base compensation pay range for this position is $52,500 to $65,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, ethnic origin, citizenship, ancestry, sex, age, marital status, family status, physical or mental disability, gender identity, gender expression or any other ground protected by applicable human rights legislation.

The Company uses artificial intelligence to screen, assess or select applicants.

Notice to Agency and Search Firm Representatives:   Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting.  Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun.  No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.