Title:  Manager - Corporate Quality Compliance (Compliants)

Position:

Manager

Job Title:

Manager

Job Grade:

M2

Function:

Corporate Quality Compliance

Sub-function:

Complaints

Manager’s Job Title:

Senior Manager-1

Skip Level Manager’s Title:

Function Head Title:

Head of Global Quality Systems Complaints

Location:

Vadodara

No. of Direct Reports (if any)

Nil

Job Summary

• Review of Product Quality Complaint Investigation Reports.
• Coordinate with other stakeholders involved in the complaint handling process.
• Monitor the progress of Filed Alert Reports, Recalls & Product Quality Complaint closure.
• Logging of Product Quality Complaints (PQC) in the database (TrackWise).
• Acknowledge the complaints to the complainants.
• Providing the response letter to the complainant.
• Reconciliation of received market complaints.

Areas of Responsibility

Product Quality Complaints Management

Travel Estimate

Approximately 10%

Job Scope

Internal Interactions (within the organization)

Yes

External Interactions (outside the organization)

Nil

Geographical Scope

India

Financial Accountability (cost/revenue with exclusive authority)

Nil

Job Requirements

Educational Qualification

M.Sc (Life Sciences) / B.Pharm

Specific Certification

Nil

Skills

Good Technical & Communication Skills, Investigation writing, reviewing, and editing experience

Experience

13-14 years

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job.  Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).