Title:  Executive

Position:

Executive

Job Title:

Executive - CQC

Job Grade:

G12A

Function:

Corporate Quality Compliance

Sub-function:

Product Quality Complaints

Manager’s Job Title:

Senior Manager-1

Skip Level Manager’s Title:

Head of Global Quality Systems Complaints

Function Head Title:

Linda Savage

Location:

R & D Tandalja, Vadodara

No. of Direct Reports (if any)

Nil

Job Summary

• Logging of Product Quality Complaints (PQC) in the database (TrackWise).
• Acknowledge the complaints to the complainants.
• Follow up with the complainant for complaint sample and additional information to support Product Quality investigation.
• Providing the response letter to the complainant.
• Coordinate with other stakeholders involved in the complaint handling process.
• Reconciliation of received market complaints.

Areas of Responsibility

Product Quality Complaints log in management.

Travel Estimate

Less than 5%

Job Scope

Internal Interactions (within the organization)

Yes

External Interactions (outside the organization)

Yes

Geographical Scope

India

Financial Accountability (cost/revenue with exclusive authority)

Nil

Job Requirements

Educational Qualification

M.Sc / B.Pharm

Specific Certification

Nil.

Skills

Hands on experience in computer handling.

Good Knowledge in MS Office.

Fluency in English.

Experience

0 to 3 years

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job.  Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).