Title:  Executive - Corporate Quality Compliance (Compliants)

Position:

Executive

Job Title:

Executive

Job Grade:

Function:

Corporate Quality Compliance

Sub-function:

Complaints

Manager’s Job Title:

Senior Manager-1

Skip Level Manager’s Title:

Function Head Title:

Head of Global Quality Systems Complaints

Location:

Vadodara

No. of Direct Reports (if any)

Nil

Job Summary

• Logging of Product Quality Complaints (PQC) in the database (TrackWise).
• Acknowledge the complaints to the complainants.
• Providing the response letter to the complainant.
• Reconciliation of received market complaints.
• Review of Product Quality Complaint Investigation Reports (India Market).
• Coordinate with other stakeholders involved in the complaint handling process.

Areas of Responsibility

Product Quality Complaints Management

Travel Estimate

Approximately 5%

Job Scope

Internal Interactions (within the organization)

Yes

External Interactions (outside the organization)

Nil

Geographical Scope

India

Financial Accountability (cost/revenue with exclusive authority)

Nil

Job Requirements

Educational Qualification

M.Sc (Life Sciences) / B.Pharm

Specific Certification

Nil

Skills

Good Technical & Communication Skills, minimum 1 year experience in complaints handling process, candidate should have worked in USFDA work environment.

Experience

4-6 years