Title:  Officer - Depot Support

Job Description

1. Supervision of order receipts & execution as per order management policy of the Company.
2. Following Company SOP at 100%.
3. Ensure 100% implementation of ‘Doer and Checker’ concept.
4. Keep stock control systems up to date and ensure inventory accuracy at batch level.
5. Thorough monitoring on the below areas.

1. Monitoring & involving in SSD uploading & timely billing and dispatch
2. Non-SSD order receipt and billing
3. Hospital Orders receipts and billing – To follow HO guidelines Strictly
4. Follow SOPs on NDPS product billing & Dispatch
5. Monitor E-way bill preparation & LR update.
6. Monitor Collections, Payments from stockists and timely accounting.
7. Charge back claims & process.
8. Expiry/Breakage /Sales returns accounting and process.
9. Goods Receipts accounting.
10. Temperature monitoring and reporting to HO as per HO for the Walk in Cooler & AC Storage Area.
11. Record maintenance of all the above functions.

6. Customer queries handling and resolution.
7. Coordinate with depot staff for all depot related functions like receipt, storage & dispatch of goods.
8. MIS reporting to Marketing staff & HO as per guidelines.
9. Order execution of Amrita Pharma orders and maintain timelines.
10. Optival Sales Order execution & claim settlements monitoring.
11. Conduct routine training and refresher sessions to the team.